Terms of Service

These terms govern your use of the Worqs platform.

Last updated: 2026-02-08

Agreement

By using Worqs ("the Service"), provided by Worqs, reg. no. 559515-4526 ("we", "us" or "Worqs"), you agree to these terms of service. If you do not agree to the terms, do not use the Service. These terms constitute a legally binding agreement between you (or the organization you represent) and Worqs.

Definitions

  • "Service" refers to the Worqs cloud-based SaaS platform and all related services, APIs, and integrations.
  • "User" refers to any individual given access to the Service by a Customer.
  • "Customer" refers to the legal entity (organization) that has entered into a subscription agreement with us.
  • "Content" refers to all data, text, files, documents, business objects, and materials created or uploaded to the Service by Customer or its Users.

Account and Registration

To use the Service, you agree to:

  • Provide accurate, complete, and current information
  • Keep your login credentials confidential and not share them with unauthorized persons
  • Be at least 16 years old
  • Have authority to enter this agreement on behalf of your organization if registering an organizational account

Subscription and Payment

Pricing Plans

We offer different pricing plans with varying functionality and capacity. Current prices are available on our website. We reserve the right to change prices with at least 30 days' written notice. Price changes take effect at the next renewal period.

Trial Period

New customers may be offered a free trial period. During the trial, the Service is provided as-is without a service level agreement (SLA). After the trial ends, an active subscription is required for continued access.

Billing

Subscriptions are billed in advance, monthly or annually. All prices are exclusive of VAT unless otherwise stated. Payment is processed via Stripe. Failure to pay after reminder may result in temporary suspension of the Service.

Plan Changes

You can upgrade your plan with immediate effect. Downgrades take effect at the next billing period. No refunds are issued for unused time on downgrades, unless required by mandatory consumer law.

Acceptable Use

You agree to:

  • Only use the Service for lawful purposes in accordance with Swedish and applicable EU legislation
  • Not knowingly introduce malicious code, malware, or otherwise attempt to disrupt the Service's operation
  • Not violate others' intellectual property rights, privacy, or other legal rights
  • Not decompile, reverse-engineer, or otherwise attempt to extract the Service's source code
  • Not use automated tools to scrape, load-test, or otherwise overload the Service without written permission

Content and Data

Ownership

You (or your organization) retain all intellectual property rights to your Content. We make no claim of ownership to your data. Upon termination, you have the right to export your Content.

License

You grant us a limited, non-exclusive license to store, process, and display your Content to the extent necessary to provide the Service. We will not use your Content for other purposes, such as training AI models.

Content Responsibility

You are responsible for ensuring your Content does not violate applicable law, third-party rights, or these terms. We reserve the right to remove Content that clearly violates law or these terms.

Data Processing and Privacy

We process personal data in accordance with our Privacy Policy and applicable data protection legislation (GDPR). Where the Customer is the data controller and we act as data processor, a separate Data Processing Agreement (DPA) shall be entered into. All primary data storage is within the EU/EEA (Stockholm, Sweden).

AI-Generated Content

The Service includes AI-assisted features (e.g., document generation and schema suggestions) powered by Google Gemini. Regarding AI-generated content, the following applies:

  • AI-generated content should always be reviewed by a human user before being used in business operations
  • We do not guarantee that AI-generated content is accurate, complete, or suitable for any specific purpose
  • The user bears full responsibility for how AI-generated content is used and any consequences of its application

Intellectual Property

Worqs, its logos, design, user interface, underlying code, and documentation are protected by copyright and other intellectual property rights belonging to Worqs. Your subscription grants you a limited, non-exclusive, non-transferable right to use the Service during the term of the agreement.

Availability and Service Level

We target an availability of 99.5% calculated per calendar month, excluding planned maintenance. Planned maintenance is announced at least 48 hours in advance via email or in the platform. We are not responsible for downtime caused by third-party providers, internet disruptions, or circumstances beyond our reasonable control.

Termination

Termination by You

You can cancel your subscription at any time via account settings or by contacting us in writing. Cancellation takes effect at the end of the current billing period.

Termination by Us

We may suspend or terminate your account with immediate effect for material breach of these terms, repeated non-payment, or if continued provision of the Service would violate applicable law.

Effects of Termination

Upon termination, you have 30 days to export your Content via the platform's export function or by contacting us. After this period, we may permanently delete all data. Provisions regarding limitation of liability, intellectual property, indemnification, and governing law survive termination.

Limitation of Liability

The Service is provided as-is and as-available. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

Our total liability is in all cases limited to the fees the Customer has paid for the Service during the 12 months preceding the event giving rise to the claim. We are not liable for indirect damages, lost profits, lost data (beyond what results from our negligence), consequential damages, or special damages. This limitation does not apply in cases of intent or gross negligence.

Indemnification

You agree to indemnify and hold harmless Worqs, its employees, and partners from all claims, losses, and costs (including reasonable legal fees) arising from your or your Users' use of the Service in violation of these terms or applicable law.

Force Majeure

Neither party shall be held liable for delays or failure to perform its obligations due to circumstances beyond the party's reasonable control, including but not limited to natural disasters, war, acts of terrorism, pandemics, government actions, strikes, power outages, internet disruptions, or failures of third-party providers. The affected party shall promptly notify the other party and take reasonable measures to minimize the impact.

Confidentiality

The parties agree to treat confidential information (including trade secrets, technical information, and contractual terms) as confidential and not disclose it to third parties without written consent. This obligation survives for three (3) years after the agreement ends. Exceptions apply for information that is or becomes publicly available without the party's fault.

Changes to Terms

We reserve the right to update these terms. For material changes, we will notify you at least 30 days in advance via email. If you do not accept the new terms, you have the right to terminate the agreement before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the new terms.

Governing Law and Dispute Resolution

These terms are governed by and construed in accordance with Swedish law, without regard to conflict of law rules. Disputes shall first be resolved through negotiation between the parties. If the parties cannot reach an agreement within 30 days, the dispute shall be finally settled by the general courts of Sweden, with Stockholm District Court as the court of first instance.

Severability

If any provision of these terms is found to be invalid or unenforceable by a competent court, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that achieves the original purpose as closely as possible.

Entire Agreement

These terms, together with the Privacy Policy, Cookie Policy, and any separate Data Processing Agreement (DPA), constitute the entire agreement between the parties regarding the Service and supersede all prior oral or written agreements.

Contact

Questions about these terms can be directed to: